
If you do not know the IP address of the access point, then do the following: For Windows users:Ĭlick, or click Start and then click Run. Open a Web browser, and then type the IP address of your access point in the address field.

Obtain the SSID or the name of the wireless network that the computer is connected to: If both the printer and computer are connected wirelessly, then the SSID (network name) of the printer must match the SSID of the computer.

The printer may not be on the same network as the computer. Connect your computer and printer to the same network Try accessing shared files or resources from computers that can connect to the printer.įor more information, contact your system support person. If your network can connect to the Internet, then verify your network access by visiting Web sites. If possible, use a new cable.įirmly plug the Ethernet cable into the computer and into the network hub or wall connection. If your computer is connected to an Ethernet network, then:Ĭheck if the Ethernet cable and connectors are not damaged.Ĭheck the connectors at both ends for any obvious damage. Try one or more of the following: Check if the computer is using an Ethernet connection The printer driver is installed on the computer from which you are performing a task. The printer, the computer, and the access point (wireless router) are turned on.Īll switches, hubs, and other connecting devices are turned on. The printer and computer are on different networksīefore you begin troubleshooting, make sure: For more information about printing a network setup page, see the User's Guide on the Printer Driver and Documentations CD. It will appear in the UAA field of the network setup page.
